Help Desk Integration - OpenAI ChatGPT & Enchant
Bring the power of AI to Enchant
OpenAI’s ChatGPT is a groundbreaking language model designed to revolutionize human-computer interaction. ChatGPT opens up many possibilities for enhancing customer communications and streamlining customer service.
Using ChatGPT, customer service teams can leverage advanced AI capabilities to handle a broader range of inquiries, freeing up agents to focus on more complex issues and promoting improved customer satisfaction through timely and personalized assistance.
Empower Your Team with OpenAI’s ChatGPT
By harnessing the power of OpenAI’s ChatGPT as a foundational model, Enchant AI sets a new standard for intelligent, conversational AI solutions.
Boost Productivity with Faster Responses
Just type up your initial phrases or critical information that you want to convey in your message to the customer. Then choose from a list of ready-to-go options to transform your text. You can also use it to check for spelling mistakes or change the tone of your response before sending it.
Enchant has designed a sophisticated training process that draws insights from multiple data sources and uses OpenAI’s ChatGPT to develop a nuanced understanding of your business and domain.
Focus on What Really Matters
Capture the essence of lengthy customer interactions using concise ChatGPT-generated conversation summaries with just one click.
This ensures everyone on the team is up-to-date and ready to assist effectively making your help desk more efficient than ever.
Ready-to-go AI Drafts
Enchant AI can train on your knowledge base content or FAQ, giving it insights about your company procedures, policies and product details.
It can also train on past conversations with your customers, which enables Enchant AI to gather all sorts of insights without any extra effort on your part.
With built-in training, Enchant AI can automatically generate read-to-go responses to customer questions. Your team just needs to review and tweak these AI drafts before sending them out.
Enchant will also be adding website & file based AI training options in the near future.
Streamline Your Workflow with AI Suggestions
AI Suggestions intelligently analyzes your team’s workflow, providing real-time recommendations tailored to your goals. Enchant uses your past conversaiton to provide context-aware suggestions for most likely actions to be taken by your team, whether it is assigning labels or sending a response via a canned response, and more.
This allows your team to spend less time organizing and tracking, and more time attending to your customers’ specific needs and inquiries.
Break Language Barriers with AI Translations
Deliver exceptional support across languages with ChatGPT’s accurate and efficient translation, making every customer feel understood and valued.
Translate both incoming and outgoing messages for seemless communication in 20+ languages, ensuring clarity and satisfaction for customers from all around the world.
Integrate OpenAI’s ChatGPT with a Few Clicks
To use ChatGPT based AI features for your communications, simply enable Enchant AI from the billing tab on the settings page.
After enabling the Enchant AI add-on, you will be able to add AI Source for knowledge base and past conversations from the Inbox settings page. Once the sources are added, Enchant AI will begin learning about relevant topics like policies or product details.
Your team can then start using the AI Writer button, which will use the trained ChatGPT model to generate responses.
For more details on how to add OpenAI’s ChatGPT Integration to Enchant, see instructions here.
Common Questions
- Any data you provide for training Enchant AI will only be used to train models that are used in YOUR Enchant account.
- While the data does need to be sent to OpenAI to enable these features, we have agreements in place to ensure your data is not being used by any third party for training their models.
- We also have constraints and restrictions in place to ensure the accuracy of generated information and safety of sensitive data.
Unlock the power of AI for customer service
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