MessengerHelp customers when and where they need it
All-in-one messenger lives on your website. Your customers can search the knowledge base, start a chat or send you an email.
The right context at the right time
Recent customer interactions and important notes at your fingertips.
Even bring in data from other business apps or your custom database: pending orders, account status, cart contents.
Whatever you need to know, as you talk to your customers.
Built in knowledge base
Minimize chats for common questions, so you can give more attention to those that need it.
Seamless for the customer
Replies to emailed transcripts go to the person who handled the chat, so the customer gets the best possible experience.
Supports multiple languages
Make customers feel at home by speaking their native language.
Available in 20+ languages.
Designed for collaboration
Multiple team members can help a customer together.
Managers can also watch active chats for training purposes.
Packed with valuable features
Transfers
Transfer chats to a team member or to a different department
Transcripts
When the chat ends, a transcript is automatically emailed to the customer
Auto-Hide
Messenger can be configured to hide when no team members are available to chat
Developer API
Advanced customization options available through Javascript API