Maximizing Customer Satisfaction: Introduction
This is an online interactive course that you can complete at your own pace.
In this course you will learn the importance of customer satisfaction and what you can do to measure and improve customer satisfaction of the goods and services you provide.
What you will learn
- What is customer satisfaction
- Why you should care about customer satisfaction
- How to measure customer satisfaction
- What is a CSAT score
- What is a NPS score
- The difference between CSAT and NPS
- What the perfect CSAT survey looks like
- What to do with negative feedback
- How to set effective customer support team goals
Quiz & Grading
At the end of the course, you will be given an interactive online quiz.