Maximizing Customer Satisfaction: Quiz

How to take this quiz?

For every correct answer below, add one point. There are a total of 5 questions, and you can calculate your score out of 5.

If you score 4 or 5, consider it a pass!!

Question 1:

Which is more important to gauge satisfaction, CSAT or NPS?

  • Option 1: CSAT
  • Option 2: NPS
  • Option 3: They’re both pretty valuable for getting a gauge on customer satisfaction

Reveal Answer

Question 2:

What kind of scale does an NPS survey use?

  • Option 1: 3 point
  • Option 2: 5 point
  • Option 3: 10 point
  • Option 4: 11 point

Reveal Answer

Question 3:

How big should your satisfaction survey be?

  • Option 1: Just one question
  • Option 2: No more than one page of five questions
  • Option 3: Two to three pages which takes no more than 10 minutes to complete

Reveal Answer

Question 4:

Is the customer always right?

  • Option 1: Ofcourse, what a silly question. The customer is always right!
  • Option 2: It depends, sometimes customer complaints are not justified

Reveal Answer

Question 5:

What goal should your customer support team focus on?

  • Option 1: Focus on improving customer satisfaction ratings
  • Option 2: Focus on minimizing response times
  • Option 3: Focuse on both, since both are important

Reveal Answer