Marketing Communications Software

How do marketing teams use Enchant

With Enchant, emails, live chats, text messages (SMS, WhatsApp) and social media messages (Facebook, Instagram and Twitter), all come to a central hub. You’ll have all the tools needed to collaborate effectively and keep the team moving swiftly.

Universal Inbox

  • Manage your targetted marketing communications via Enchant shared inboxes.
  • Customize live folders based on responsibility, priority or type of task.

Workflow Automation: Rules & Macros

  • Automatically associate communications with their marketing campaign using inbox aliases.
  • ... or use rules to have the system take actions for you automatically.

Live Customer Context

  • Recent conversations, across channels, at your fingertips.
  • Integrate custom business data to provide context on customer segments.

Common Questions

What does it require on my end to setup Enchant?

For incoming email: We'll provide you with a forwarding address (eg: abc-123@enchant.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.

For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.

For text messaging, phone calls and social channels, please see the integrations page for more details.

For website setup, please see the knowledge base page for more details.

How much does Enchant cost?

Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.

Can I try out Enchant and see if it works for my company?

Yes, Enchant has a no-credit-card required 30-day free trial.

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