Sales Communications Software

How do sales teams use Enchant

With Enchant, emails, live chats, text messages (SMS, WhatsApp) and social media messages (Facebook, Instagram and Twitter), all come to a central hub. You’ll have all the tools needed to collaborate effectively and keep the sales team moving swiftly.

Omnichannel Inbox

  • Capture all your sales communications Enchant shared inboxes.
  • Customize live folders based on responsibility, priority or type of lead.

Organize with Labels

  • Organize and categorize tickets with labels to prioritize requests.
  • Combine labels with rules and smart folders to get more done in less time.

Workflow Automation: Rules & Macros

  • Replace repetitive tasks with single click macros.
  • Use rules to automatically assign conversations to the appropriate sales representative

Private notes

  • Use private notes to collaborate with your team.
  • No need to jump to other team chat tools... and any important decisions are archived alongside the relevant conversation.

Live Customer Context

  • Recent conversations, across channels, at your fingertips.
  • Bring custom business data from your internal systems to Enchant. Display your custom context and order tracking data alongside customer conversations in real time.

Live chat on your website

  • Chat with visitors and answer enquiries while they are still on your website.
  • Enchant provides live customer context to the team, so they can identify if the visitor is an existing customer.

Common Questions

What does it require on my end to setup Enchant?

For incoming email: We'll provide you with a forwarding address (eg: abc-123@enchant.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.

For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.

For text messaging, phone calls and social channels, please see the integrations page for more details.

For website setup, please see the knowledge base page for more details.

How much does Enchant cost?

Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.

Can I try out Enchant and see if it works for my company?

Yes, Enchant has a no-credit-card required 30-day free trial.

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